Service is the solid cornerstone of the Motor Vehicle Accident Fund. Everything we do is aimed at helping those affected by road crashes  as quickly and effectively as possible  in their time of pain, grief and need.

The MVA Fund Service Standards Charter is our undertaking to the public on the range and standard of service that they can expect when turning to the Fund for help. We are committed to efficient, helpful and professional service. Claims on our services will be assessed promptly, and benefits determined and delivered with minimum delay.