May
PUBLIC NOTICE TO ALL OUR CUSTOMERS, STAKEHOLDERS AND THE GENERAL PUBLIC RE: MVA FUND PREPAREDNESS AND RESPONSE TO THE COVID – 19 / CORONA VIRUS PANDEMIC 1. Preface The World Health Organisation (WHO) declared COVID – 19 (Coronavirus) disease a pandemic on the 11th March 2020.
In view of the call to action by the Botswana Government and the increasing number of new infections and deaths globally, MVA Fund saw it befitting to heighten its preventative measures to protect its employees, customers and stakeholders.
“These measures include the decongestion of the workplace, temporary relocation of the Rail-park office services to Head Office, hygienic precautions, and stakeholder communication. Decongestion of the workplace In response to the Government of Botswana’s Extraordinary Gazette issued on March 20, 2020, particularly on the prohibition of public gatherings of more than ten (10) people, and emphasis on social distancing (i.e. minimum of 50 individuals and a distance of 1 – 2 meters between individual persons), the Fund has developed an Employee Decongestion Plan. ”
The plan entails a weekly shift rota system to ease the congestion and interaction of people within the workplace and therefore enhance social distancing. Hygiene The Fund has placed sanitisers in all working areas, rest rooms and all spaces accessed by the public to promote good hygiene. frontline employees have also been issued with masks. Temporary Closure of the Rail-Park Office With effect from Monday 30th March 2020 until further notice the Rail Park office will be temporarily closed. All customers are requested to seek assistance at the Head Office at Fairgrounds. Stakeholder Communication Where possible, clients are encouraged to utilise other forms of interaction such as telephone, email, social media platforms such as WhatsApp, Messenger and SMS as well as our website, to communicate with us. Contact details Tel; 3188533 Fax; 3188124 Email; mvafund@mvafund.bw Website; www.mvafund.bw Facebook; MVA Fund Botswana The following are some of our services that may be sought remotely (via telephone and email) • General enquiries • Request for treatment authorizations Follow up of Payments • Follow up of claims • Information on MVA Fund product and services Listed below are names of contacts persons that may be contacted for assistance. Branch telephone numbers may also be utilised during working hours. Officer Email Telephone Case Management Supervisor – Service Providers noabile@mvafund.bw 71349838 Case Manager – Rehabilitation
“rkgosintwa@mvafund.bw 71360591 Case Manager –Bill Audits ctities@mvafund.bw 71244122 Operation times remain unaffected, Weekdays: 07:00-16:30 Weekend and Public holidays: Closed The Fund would like to ensure all its stakeholders that efforts are being made to have minimal operational disruptions. we Commit to keeping all our stakeholders updated on any new developments as we continue to monitor and evaluate the situation in compliance with Government’s guidelines and recommendations. MOOKODI MODIMOOSI SEISA Senior Manager, Corporate Communications “